TheWalkingFans offers two types of made-to-order products: the dye-sublimation print and the standard print. Each print requires a different treatment so the length of production time may range from 1 to 7 business days from the time the order was placed. Due to the nature of dye-sublimation printing, production may sometimes be delayed.
ALL our apparel, mugs, blankets, tumblers, and canvas wraps are made-to-order. We do not hold inventory or stock.
If you are unhappy with the items that you have received, please contact customer service FIRST by sending an email to firstname.lastname@example.org. Merchandise returned to the manufacturer without contacting customer service will not be processed correctly.
Defective Product / Wrong Item Received
If there’s anything wrong with your order (defective product, wrong design, etc.), please email us at email@example.com, tell us your order number and how we messed up (we'll ask for a photo to verify your order and identify the mistake so we can prevent it from happening again!).
We may look like walkers, but we're indeed human and make mistakes. It's not common, but prints can be printed off-center, faded, or we might even accidentally pack the wrong item for you. If this is the case, you will NOT be asked to return the defective item. Know that we will always fix it - just contact us with the details including a photo: firstname.lastname@example.org.
It is very important that you read the description of each item before you place your order. There is a sizing chart available on site to help you choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.
At this time, we do not accept returns for any reason because as mentioned earlier, we do not hold inventory or stock for all items made-to-order. If you wish to make a correction on your order, please contact customer service As Soon As Possible. We send your order information immediately to the production facility but if you contact us within a few hours, we will still be able to make your requested amendments.
We will make sure you get what you ordered! If your items are not, in any way, as listed please contact us immediately. In the instance of our error, you do not have to return the item.
Refunds (if applicable)
TheWalkingFans gives refunds as store credits only.
You can use your store credits to purchase any other item/s from our store. You will be given store credits in exchange for any item that is damaged or has missing parts upon delivery.
If we made a mistake and you declined our offer to send you the correct item, you will be given store credits, equivalent to half the amount you paid.
Please DO NOT send your items back to us without contacting us first. Please give us a chance to help you and identify the most efficient and effective way to resolve your issue.
If you receive something different than you ordered, please contact Customer Service at email@example.com . We will ask you to take a picture of what you have received for verification purposes. We will then check our records to verify the order. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us..
Please contact Customer Service at firstname.lastname@example.org. We will ask you to take a picture of what you have received for verification purposes and to share with our print team to help prevent future issues. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us. If we made a mistake and you declined our offer to send you the correct item, you will be given store credits, equivalent to half the amount you paid.
TheWalkingFans is currently unable to process a return and exchange due to size because we do not hold inventory or stock. Unofficially, we almost always have a solution that works for our customers - give us an email at email@example.com.
We can try to make corrections to your order within 12 hours from the time that you submitted your order form. If you request for corrections after 12 hours, we will no longer be able to update it on our end. You will then have to wait for your order to be shipped to you.
Please order carefully. Orders are sent to production within 3-12 hours from the time your they are placed. Once the order is picked up in the production queue, we can no longer cancel your order. Contact us ASAP with any order changes, and we will do our best to help you out and cancel your order if possible. Please contact Customer Service at at firstname.lastname@example.org .